Returns
We do not pay for returns of the products.  You will need to request a 1 time refund or exchange with an appropriate explanation and pictures of the issue.

Our policy for refunds or exchanges lasts for 14 days of delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a refund or exchange:

If it is a packaging/shipping issue, your item pics must show the box unused and in the same condition that you received it in the original packaging and show the resulting damage to the product. 

If it is an issue with the actual product, then the pics must clearly show the quality problem of concern. 

Since not all pets are created equal, some may prefer other products and not consume as much as was desired.  In this case, we will try to partially refund you for your purchase if it was not a discounted item.

Non-refundable and non-exchangeable items:

• Gift Cards
• No receipt or proof of purchase.
• Any item that is more than 14 days after delivery
• Discounted items - exceptions will be discussed if the package was damaged resulting in partial or full damage to the product

Refunds (if applicable)
Once your requested refund with proof of damage or other issue (description and pictures of the issue, proof of purchase) is received and reviewed, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, as soon as possible.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please refer to the contact page for our email address.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email from the contact page.

12-6-2020 KLT